Information on your Holiday and COVID-19

The health and safety of our guests is our number one priority,  we would like to reassure you that we are closely monitoring the developing situation and following Government guidance to ensure you can enjoy your time at Butlins.

BUTLINS RESORTS WILL REMAIN CLOSED UNTIL 14th MAY

Any guests that have holidays booked up until the above date - Please wait for us to contact you via email with your options, we will do this as quickly as possible and in date order

FOR GUESTS DUE TO ARRIVE ON OR AFTER THE 14th MAY PLEASE SEE THE OPTIONS BELOW

Whilst the Park remains open –

If you have an outstanding balance - We would ask that guests pay the remaining balance of their Holiday on the due date, if you have any problems in making the payment we can in most circumstances give you 2 weeks longer to pay. Holidays with overdue balances will unfortunately be cancelled and you will forfeit the deposit - this can however be transfered to another date in 2020

Should you decide that you no longer wish to go on holiday and cancel your booking, then our normal cancellation policy will apply. (Please see our terms and conditions)

If you wish to change the date of your holiday then the following options are available – 

You may change the date of your holiday to any available date in 2020 for no amendment fee, if you prefer you can choose a date in 2021 for a small amendment fee of £10

Any change of holiday date will be subject to the dates you want being available, should you chosen date be a lesser value than the original booked date we will refund the different / amend the price, should you chosen date be a higher value then you will be responsible for paying the shortfall.

Should you decide to cancel your holiday and forfeit your deposit, then later in the season decide that you wish to reinstate your holiday or book a different date (in 2020 only) we will reinstate your original deposit, (This will only apply to this period of uncertainty over the Coronavirus)

Please click on this link to email us any requests to cancel or change your holiday dates, please include your original reference number

*Refunds will be minus associated bank charges and can take up to 21 days to process.

As stated in our terms and conditions we would like to remind guests to purchase your own Holiday Insurance as there is no Insurance included in the price.

In the event that Butlins must remain closed after 14th May due to the virus -

 

We will offer a full refund or a change of holiday date whichever you prefer – this will be offered on a break by break basis with no ammendment fee charged

Any change of holiday date will be subject to the dates you want being available, should you chosen date be a lesser value than the original booked date we will refund the different / amend the price, should you chosen date be a higher value then you will be responsible for paying the shortfall.

*Full refunds can take up to 21 days to process and will be minus associated bank charges.

As stated in our terms and conditions we would like to remind guests to purchase your own Holiday Insurance as there is no Insurance included in the price.